1. WORKING WITH CHARITIES SINCE 2009
Since we began our journey in 2009, charities like yours have been central to everything that we do.
We've been working with charities for over a decade helping them get the most out of their IT in both efficiency and value.
2. EXCLUSIVE CHARITY DISCOUNTS
We offer exclusive discounts for charities across all of our services ensuring that your charity gets the best possible value for money whilst improving the way you use IT.
3. GDPR COMPLIANT
Cloud4 Charity and the solutions we provide are fully GDPR compliant, giving your charity the ultimate peace of mind.
You can be safe in the knowledge that any service you have with Cloud4 Charity complies with all GDPR regulations and is regularly checked by our In-House DPO (Data Protection Officer).
4. DEDICATED 24/7
Everything that we provide is supported and monitored 24/7.
Our out of hours team will always be available by telephone and our on-call engineers are on standby to deal with any urgent issues that may occur.
5. UK SERVICE & SUPPORT
Our services are exclusively hosted in UK only datacentres.
As well as everything we provide being hosted right here in the UK, our support team are also UK based and available around the clock.
6. DEDICATED ACCOUNT MANAGER
We believe that communication is key and one of the downfalls in modern times is that there isn't enough of it!
From the minute you sign up with Cloud4 Charity, you will be assigned a Dedicated Account Manager who will be there for anything you ever need.
7. CYBER ESSENTIALS CERTIFIED
Cloud4 Charity are Cyber Essentials Certified - a qualification which means we adhere to high level security standards and are assessed every year to keep this status.
8. 99.9% ACTUAL UPTIME
We don't guess the availability and reliability of our services. Over the last decade we have achieved an actual uptime of 99.9% across our entire suite of services.
9. GDPR COMPLIANT
Cloud4 Charity and the solutions we provide are fully GDPR compliant. Our solutions have robust, industry-leading security included as standard across the board.
10. COMMITTED TO YOU
Our entire team is committed to your charity to ensure you get the best possible experience.
From our engineers who are available around the clock to your Dedicated Account Manager who will be there for anything you need - we'll make sure you're looked after.
11. CERTIFIED MICROSOFT SILVER PARTNER
Cloud4 Charity are a Certified Microsoft Silver Partner which ensures that we can provde your charity the best possible pricing and support across the Microsoft suite.
12. ICO CERTIFIED DATA CONTROLLER
Cloud4 Charity are a Certified ICO Data Controller and has been since 2012, meaning that your data is in very safe hands with us.
You can see our certification on the ICO website here.
13. AROUND THE CLOCK MONITORING
24/7 Monitoring is setup across our datacentres and services to ensure that our engineers are immedietely alerted even if the slightest issue occurs.
This monitoring ensures that in most cases we are able to prevent issues before they happen.
14. DEDICATED MIGRATION MANAGER
When choosing Cloud4 Charity as your new provider, you will be assigned a Dedicated Migration Manager who will be there throughout the entire setup process.
Your Dedicated Migration Manager will be there for anything you need during the entire onboarding process.
15. SIMPLE PRICING & NO HIDDEN EXTRAS
Like everything we do, we do it with you in mind. All of our pricing is simple and easy to understand without those hidden extras you get with many providers.
The price you see is the price you pay.
16. TAILORED FOR YOU
We understand that every Charity is different, which is why we can provide tailored plans to fit your unique requirements.
We work closely with you to understand the exact needs of your Charity.
17. FINANCIALLY BACKED SLA
We're confident in everything we provide and we also believe that the services that your Charity rely on are always available.
If our SLA drops below the high standards we set, we will compensate your Charity financially.
18. 2 WORKING HOUR SLA
For any issues or queries that you log with our Technical Team, we will respond within 2 working hours to ensure you receieve a fast response and resolution.
19. NO LONG-TERM CONTRACTS
Rolling monthly contracts are available for the majority of our services but we promise to never tie you in for any longer than 12 months - unless you request a longer contract of course!
20. YOUR ONE-STOP SHOP FOR ANYTHING IT RELATED
As well as providing IT Support and Cloud Services such as Data Backup, Hosted Desktop & Microsoft 365, we can also provide your Charity with competitive pricing on all IT Hardware & Consumables - making your life even easier!
21. JOIN THOUSANDS OF OUR HAPPY CLIENTS
We support thousands of happy users across the globe.
You'll be in good hands with Cloud4 Charity. You can see what our customers say about us on these independent plaforms here; TrustPilot, Serchen & CloudTango.
22. PRICE MATCH
We aim to provide the best possible value for money on everything we do.
With that in mind, we're more than happy to match any like-for-like quote you are given.
23. AVAILABLE FROM JUST 1 USER
Charities come in all shapes and sizes. We work with many single user charities, to those with multiple offices across the globe.
If you're a large charity or if it's just you on your own, we have a plan that will work for you.
24. IN-HOUSE DATA PROTECTION OFFICER
As well as being Cyber Essentials Certified and a registered ICO Data Controller, we also have an In-House Data Protection Officer to ensure that your data is safe and that Cloud4 Charity are doing everything possible to exceed industry standards when it comes to data protection.
25. HUMAN TOUCH
The IT Industry is becoming more and more automated all the time. We believe in new, state-of-the-art technology and old school customer service.
Our team are never more than an email or phone call away.
Company Registration Number: 06966921
© 2022 Cloud4 Computers Ltd
VAT Number: 994 4430 87
